NFCU Apologizes For Chador Incident

In an update about the Navy Federal Credit Union customer who was asked to handle her transactions in the back room because she was wearing a religious scarf over her head [although her face was definitely identifiable], the credit union has apologized…

“The credit union’s senior vice president for security called Kenza Shelley, 54, of Lexington Park, to apologize for the incident that occurred Saturday, said Mary McDuffie, a spokeswoman for Navy Federal. She stopped short of calling the incident a mistake, but said the credit union’s new security policy should have allowed Shelley to be served by tellers at the front counter.”